Frequently Asked Questions

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General

What do I get with the program?

What if I am not satisfied with the program?

What if I have some feedback / suggestions / stories I would like to share?

How long does Wisdom of Learning keep track of my entered information and worksheets?

What software do I need to access the program?

Accounts and Payment

Your registration form is telling me my username/password/email are incorrect.

I have registered an account and purchased the subscription but I am getting an error saying I do not have access.

What is the secret question and answer?

I forgot my password, what do I do?

I forgot my username, what do I do?

Can I change my username?

How can I change my password / name / email / secret question and answer?

What kind of payment options can I use?

What if I would like a refund on my purchase?

Troubleshooting

I am having problems logging in.

I keep having to re-login when using multiple devices or browsers.

I am having problems navigating and using the various forms or my answers are not being saved.

I noticed blue text throughout the website with a blue triangle before it (such as at the bottom of each chapter), but when I click it, nothing happens.

When I click on video / audio / slideshow thumbnails, nothing happens.

I am having problems watching videos / listening to audio files.

Privacy and Security

Does Wisdom of Learning keep track of any information that could identify me?

How secure is the information I provide to Wisdom of Learning?

I have received an email asking me for my Wisdom of Learning password or account details, what should I do?